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We want you to be completely satisfied with your order, and we have established the following Refund Policy to ensure a fair and hassle-free return process. By making a purchase from us, you agree to comply with the following terms:
Eligibility for Refunds
We accept refund requests for unused, undamaged, and unworn items within 30 days from the date of delivery. To be eligible for a refund, the item must be in its original condition, including any packaging, tags, or certificates that were included with the purchase.
Refund Processing
Once we receive the returned item and verify its eligibility for a refund, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase. Please note that it may take several business days for the refund to be processed and reflected in your account, depending on your bank or payment provider.
Non-Refundable Items
Certain items may not be eligible for a refund. Any item that shows signs of damage, or alteration may not be eligible for a refund.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We may request photos or additional information to assess the issue. In such cases, we will provide a prepaid shipping label for the return, and a replacement or refund will be processed upon receipt and inspection of the item.
Changes to Refund Policy
We reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes will be posted on our website, and the revised policy will apply to all subsequent purchases.
If you have any questions or need further clarification about our refund policy, please contact our customer support team. We are here to assist you and ensure a satisfactory resolution to any issues you may encounter.
Cross + Crown 2-Year Warranty - “The Heirloom Promise”
We craft every piece to last a lifetime, but life happens. For 24 months from the date your order is delivered, we’ll repair or replace your Cross + Crown jewelry free of charge if something goes wrong because of our materials or workmanship.
What’s Covered
- Broken chains, clasps, bails, or jump rings
- Loose prongs or stones
- Solder joints or settings that fail under normal wear
- Any manufacturing defect that affects the structural integrity of the piece
What’s Not Covered
We want to be as generous and fair as possible. The warranty does not apply to issues caused by factors outside our control, including:
- Loss or theft
- Cosmetic wear (surface scratches, small dents, normal patina/tarnish)
- Accidental or intentional damage such as crushing, bending, exposure to harsh chemicals, or other misuse
- Alterations or repairs by a third party (e.g., sizing, engraving, stone resetting done elsewhere)
How to Make a Warranty Claim
- Submit a warranty claim through our customer portal here.
- Include your order number, clear photos of the item, and a short description of the issue.
- We’ll review your claim within 1-2 business day and send you a pre-paid return label if your warranty qualifies.
Turnaround:Most repairs or replacements ship back to you within 7 business days of receiving the piece. If a more complex fix is needed, we’ll let you know right away.
Fine Print (But Still Friendly)
- Repaired or replaced pieces are covered for the time remaining in the original 24-month period.
Still have questions? Reach out to our customer care team at info@shopcrosscrown.com we’re always happy to help keep your heirloom shining.