Gifting with CROSS + CROWN has never been easier
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Frequently Asked
Returns + Exchanges
Product Care
Payment
We want you to be completely satisfied with your purchase. That's why we offer a hassle-free return policy. If for any reason you're not satisfied with your order, you can return it within 30 days from the date of receipt, no questions asked. Please note that the item must be in its original condition and packaging for the return to be eligible. Your satisfaction is our top priority!
Tracking your order is quick and easy. Once your order is processed and shipped, we will provide you with your tracking number via email. Please note that it may take up to 24 hours for the tracking information to be updated by the shipping carrier.
We understand that circumstances may change, and you may need to cancel or modify your order. Please contact our customer support team as soon as possible with your order details, and we will do our best to accommodate your request. However, please note that if your order has already been processed and shipped, we may not be able to make changes or cancel it.
Unfortunately we only ship within the U.S.
Cross + Crown 2-Year Warranty - “The Heirloom Promise”
We craft every piece to last a lifetime, but life happens.
For 24 months from the date your order is delivered, we’ll repair or replace your
Cross + Crown jewelry free of charge if something goes wrong because of our
materials or workmanship.
What’s Covered
Broken chains, clasps, bails, or jump rings
Loose prongs or stones
Solder joints or settings that fail under normal wear
Any manufacturing defect that affects the structural integrity of the piece
What’s Not Covered
We want to be as generous and fair as possible. The warranty does not apply to issues caused by factors outside our control, including:
Loss or theft
Cosmetic wear (surface scratches, small dents, normal patina/tarnish)
Accidental or intentional damage such as crushing, bending, exposure to harsh chemicals, or other misuse
Alterations or repairs by a third party (e.g., sizing, engraving, stone resetting done elsewhere)
How to Make a Warranty Claim
Email us at info@shopcrosscrown.com within the 2-year window. Include your order number, clear photos of the item, and a short description of the issue.
We’ll review your claim within 1-2 business day and send you a pre-paid return label if your warranty qualifies.
Turnaround: Most repairs or replacements ship back to
you within 7 business days of receiving the piece. If a more complex fix is needed, we’ll let you know right away.
Fine Print (But Still Friendly)
Repaired or replaced pieces are covered for the time remaining in the original 24-month period.
Still have questions? Reach out to our customer care team at info@shopcrosscrown.com
we’re always happy to help keep your heirloom shining.
We want you to be completely satisfied with your purchase. That's why we offer a hassle-free return policy. If for any reason you're not satisfied with your order, you can return it within 30 days from the date of receipt, no questions asked. Please note that the item must be in its original condition and packaging for the return to be eligible. Your satisfaction is our top priority!
Your refund will be processed within 7 business days from the time we receive the return in our warehouse. Once processed you will be notified via email.
Cross + Crown 2-Year Warranty - “The Heirloom Promise”
We craft every piece to last a lifetime, but life happens.
For 24 months from the date your order is delivered, we’ll repair or replace your
Cross + Crown jewelry free of charge if something goes wrong because of our
materials or workmanship.
What’s Covered
Broken chains, clasps, bails, or jump rings
Loose prongs or stones
Solder joints or settings that fail under normal wear
Any manufacturing defect that affects the structural integrity of the piece
What’s Not Covered
We want to be as generous and fair as possible. The warranty does not apply to issues caused by factors outside our control, including:
Loss or theft
Cosmetic wear (surface scratches, small dents, normal patina/tarnish)
Accidental or intentional damage such as crushing, bending, exposure to harsh chemicals, or other misuse
Alterations or repairs by a third party (e.g., sizing, engraving, stone resetting done elsewhere)
How to Make a Warranty Claim
Email us at info@shopcrosscrown.com within the 2-year window. Include your order number, clear photos of the item, and a short description of the issue.
We’ll review your claim within 1-2 business day and send you a pre-paid return label if your warranty qualifies.
Turnaround: Most repairs or replacements ship back to
you within 7 business days of receiving the piece. If a more complex fix is needed, we’ll let you know right away.
Fine Print (But Still Friendly)
Repaired or replaced pieces are covered for the time remaining in the original 24-month period.
Still have questions? Reach out to our customer care team at info@shopcrosscrown.com
we’re always happy to help keep your heirloom shining.
Our jewelry is designed for everyday wear and is crafted to last a lifetime with proper care. Avoid exposing your jewelry to harsh chemical, perfumes, or cleaning supplies. We recommend removing your jewelry before swimming, showering, or engaging in physical activities that may cause damage to the jewelry.
Proper storage is crucial to keeping your jewelry safe and well-maintained. It is best to store individual pieces separately to prevent scratching. Keep your jewelry away from moisture and air while you aren’t wearing it. Proper storage can expand the lifespan of your jewelry and keep it in excellent condition for many years!
We accept all major credit cards and Apple Pay
Taxes are calculated and applied at check-out based on your shipping address.
Simply enter the discount code by using the Add Coupon section at checkout. Only one discount can be applied per order.